Shipping policy
Effective Date: September 7, 2026
Last updated: September 7, 2026
This Shipping Policy explains the shipping methods, charges, processing times, delivery estimates, geographic restrictions, and related procedures that apply to orders placed through The House of Umami.
“The House of Umami” is the brand and store name used on thehouseofumami.com (the “Site”) and is not a separate legal entity.
Orders placed and paid for through the Site’s online checkout are sold and processed by Ys and Partners Japan Co., Ltd. (“YS Japan”) (“Online Checkout Orders”).
Ys and Partners, Inc., a California corporation (“YS US”) provides U.S. customer support and domestic fulfillment coordination for Online Checkout Orders.
Approved B2B chef account orders paid by invoice or ACH are sold and processed by YS US (“B2B Orders”). For B2B Orders, YS US handles customer service, fulfillment, and delivery coordination within the United States.
SHIPPING DESTINATIONS
We currently ship to eligible addresses in U.S. states except Alaska, as well as the District of Columbia.
We do not currently ship to U.S. territories or APO, FPO, or DPO military addresses.
Available shipping destinations may change from time to time.
For Online Checkout Orders, the availability of shipping to a particular address will be determined during checkout.
For B2B Orders, shipping availability will be confirmed as part of the quotation, invoice, or order process.
We do not currently offer international delivery outside the United States.
SHIPPING CHARGES
For Online Checkout Orders, shipping charges are calculated based on factors that may include the weight and dimensions of the order, shipping destination, and available shipping method.
Applicable shipping charges are displayed at checkout before you submit your order.
Shipping charges vary by destination and shipping method. Shipping charges for Hawaii may be higher than charges for destinations in the contiguous United States because available carrier services and transportation requirements may differ.
For B2B Orders, applicable shipping charges and any other agreed delivery charges will be stated in the applicable quotation, invoice, or account-specific terms before the order is accepted.
We do not impose undisclosed shipping, handling, logistics, or carrier charges after an order is accepted.
Orders containing multiple items may be shipped in more than one shipment. If an order is shipped in more than one shipment, you will not be charged additional shipping for the additional shipments unless disclosed to you before the order is accepted.
IMPORT DUTIES AND CUSTOMS CHARGES
Customers will not be separately charged import duties, customs charges, or import handling fees after purchase for costs incurred in bringing products into the United States.
Any such import-related costs are borne by YS Japan and/or YS US, as applicable.
ORDER CONFIRMATION AND PRODUCT AVAILABILITY
After you submit an Online Checkout Order, you will receive an Order Confirmation email at the email address provided with the order.
An Order Confirmation email acknowledges that we have received your order but does not constitute final acceptance of the order.
Because some of our products are seasonal or available in limited quantities, product availability may need to be confirmed after an order is submitted, particularly for larger or bulk orders.
If an item is unavailable, available only in a different quantity, or otherwise cannot be fulfilled as ordered, we may contact you to discuss available options.
For Online Checkout Orders, final acceptance occurs after product availability has been verified and YS Japan issues a Shipping Confirmation email.
If we are unable to fulfill the order as agreed, any payment already collected for the affected item or order will be refunded in accordance with our Refund Policy.
For additional information regarding order acceptance, please review our Terms of Service.
PROCESSING AND HANDLING TIME
Orders are processed and shipped Monday through Friday, excluding major holidays.
For orders that we can accept and fulfill, standard orders are generally fulfilled and shipped within 3–7 business days after we receive the order.
The 3–7 business day period is our estimated processing and handling time before shipment and does not include the carrier’s transit time after the order has shipped.
Processing times may vary due to product availability, order size, seasonal demand, holidays, weather, or other circumstances affecting fulfillment.
If a product availability issue affects your order, we will contact you as described above.
TRANSIT AND DELIVERY ESTIMATES
For Online Checkout Orders, the shipping methods available for your order and their estimated delivery times are displayed at checkout. Estimated delivery times vary depending on the shipping method you select and the shipping destination.
Shipping methods, charges, and estimated delivery times for Hawaii may differ from those available for destinations in the contiguous United States. The shipping options available for your Hawaii delivery address will be displayed at checkout.
Estimated delivery times refer to the period after an order has shipped and do not include the processing and handling time described above.
Transit and delivery times are estimates and may vary depending on:
- Shipping destination;
- Shipping method selected;
- Carrier service;
- Weather;
- Holidays;
- Carrier disruptions; and
- Other circumstances outside our reasonable control.
Delivery estimates do not constitute a guarantee of delivery on a particular date unless we expressly agree otherwise in writing.
TEMPERATURE-SENSITIVE PRODUCTS
Products are shipped at ambient temperature unless otherwise indicated on the applicable product page or otherwise communicated to you.
Certain products may be sensitive to temperature. During periods of high heat, please consider the estimated delivery time for the shipping method you select and arrange to receive your order promptly after delivery.
For information regarding products that arrive damaged or in unsatisfactory condition, please review our Refund Policy.
SHIPPING DELAYS
If we learn that we cannot ship an order within the time stated in this Shipping Policy or otherwise promised to you, or, if no shipping time applies, within thirty (30) days after we receive the order, we will notify you as required by applicable law.
Where required, we will provide you with the option to:
- Consent to the delay; or
- Cancel the affected order and receive a full refund for the unshipped merchandise.
If we determine that we will not be able to fulfill an order, we may cancel the affected order or item and issue the applicable refund.
Circumstances that may result in delays include severe weather, carrier disruptions, unusually high order volume, inventory or product availability issues, customs or transportation delays, government action, or other circumstances beyond our reasonable control.
SHIPPING CONFIRMATION AND TRACKING
For Online Checkout Orders, after product availability has been verified and the order has been prepared for shipment, YS Japan issues a Shipping Confirmation email. The Shipping Confirmation email constitutes final acceptance of the Online Checkout Order.
The Shipping Confirmation email may include a carrier tracking number or tracking link when tracking information is available.
Please allow approximately 1–2 business days after you receive the Shipping Confirmation email for carrier tracking information to begin updating.
Carrier tracking information is provided by the applicable carrier and may not update in real time.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate shipping address and contact information when placing an order.
Please review your shipping information carefully before submitting your order.
If you discover an error in your delivery information before your order has shipped, please contact us as soon as possible. We will make reasonable efforts to update the information, but we cannot guarantee that an address can be changed after fulfillment or shipment processing has begun.
Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer’s responsibility, to the extent permitted by applicable law.
DELIVERY ISSUES
If tracking indicates that your order has been delivered but you cannot locate it, or if you believe an order has been lost or damaged during shipping, please contact our U.S. customer support team.
For damaged, defective, incorrect, or otherwise unsatisfactory products, please review our Refund Policy for applicable reporting requirements and available remedies.
Delivery issues caused by carrier delays, incorrect customer-provided addresses, refused shipments, or other circumstances will be evaluated based on the specific facts of the order and applicable law.
B2B ORDERS
Shipping and delivery arrangements for approved B2B chef account orders may differ from those available through the Site’s standard online checkout.
For B2B Orders, applicable shipping method, shipping charges, expected timing, and any special delivery arrangements may be stated in the applicable quotation, invoice, or account-specific terms.
If B2B-specific terms conflict with this Shipping Policy, the applicable accepted quotation, invoice, written agreement, or account-specific terms will control to the extent of the conflict.
CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes in shipping methods, fulfillment practices, carriers, geographic availability, applicable law, or our business operations.
When we update this Shipping Policy, we will revise the “Effective Date” and “Last updated” date at the top of this page.
Where required by applicable law, we will provide additional notice of material changes.
CONTACT US
If you have questions about shipping, fulfillment, tracking, or delivery, please contact us using the appropriate contact below.
U.S. Customer Support and B2B Correspondence
Ys and Partners, Inc.
5151 California Avenue, Suite 100
Irvine, CA 92617
United States
Phone: +1
(949) 263-1600
Email: contact@thehouseofumami.com
Online Checkout Order Seller and Japan-side Legal Contact
Ys and Partners Japan Co., Ltd.
TORANOMON ALCEA TOWER 3F
2-2-3 Toranomon, Minato-ku
Tokyo 105-0001,
Japan
Email: contact@ysandpartners.com