Legal notice
Seller
Ys and Partners Japan Co., Ltd.
Representative
Yoshinobu Yuki
Business Address
TORANOMON ALCEA TOWER 3F
2-2-3 Toranomon, Minato-ku
Tokyo 105-0001, Japan
Customer Support Email
U.S. Customer Support Phone
+1 (949) 263-1600
Customer Support Hours
Monday – Friday, 9:00 AM – 2:00 PM (PT)
Product Prices
All prices displayed on this website are shown in U.S. dollars (USD) unless otherwise indicated.
Applicable taxes and shipping charges are calculated and displayed at checkout before you submit your order.
Shipping Fees
Shipping charges are calculated at checkout based on the destination, shipping method, and order contents.
For additional information regarding shipping methods, processing times, delivery estimates, and geographic restrictions, please review our Shipping Policy.
Additional Charges
We do not impose undisclosed surcharges, handling fees, or other charges that have not been disclosed before the order is accepted.
Customers will not be separately charged import duties, customs charges, or import handling fees after purchase for costs incurred in bringing products into the United States.
Delivery Time
Standard orders are generally processed and prepared for shipment within 3–7 business days after we receive the order.
Available shipping methods and estimated delivery times are displayed at checkout. Delivery estimates do not include processing and handling time.
For full details, please review our Shipping Policy.
Payment Methods and Timing
We accept the payment methods displayed at checkout.
Depending on the payment method and applicable payment settings, payment may be authorized or charged when you submit your order.
An Order Confirmation email acknowledges that we have received your order but does not constitute final acceptance. Final acceptance occurs after product availability has been verified and Ys and Partners Japan Co., Ltd. issues a Shipping Confirmation email.
For full details, please review our Payment Policy.
Return Period
Because we sell food products, we generally do not accept returns or exchanges for change of mind, personal taste or preference, ordering the wrong product, or other reasons unrelated to a product or fulfillment issue.
Claims involving damaged, defective, incorrect, missing, or quality-affected products should be reported within seven (7) days after delivery.
Please review our Refund Policy for full eligibility requirements and procedures.
Refunds
Approved refunds are processed in accordance with our Refund Policy.
Return Shipping
Return shipping costs and procedures are described in our Refund Policy.
Please do not return food products unless we specifically instruct you to do so.
U.S. Operations
For Online Checkout Orders, Ys and Partners, Inc. (“YS US”) provides U.S. customer support and domestic fulfillment coordination.
Approved B2B chef account orders paid by invoice or ACH are sold and processed by YS US. For B2B Orders, YS US handles customer service, invoicing, ACH payment coordination, fulfillment, and delivery within the United States.