Payment Policy

Effective Date: September 7, 2026
Last updated: September 7, 2026

This Payment Policy explains the payment methods, currency, taxes, fees, and payment procedures that apply to purchases made through The House of Umami.

“The House of Umami” is the brand and store name used on thehouseofumami.com (the “Site”) and is not a separate legal entity.

Orders placed and paid for through the Site’s online checkout are sold and processed by Ys and Partners Japan Co., Ltd. (“YS Japan”) (“Online Checkout Orders”).

Approved B2B chef account orders paid by invoice or ACH are sold and processed by Ys and Partners, Inc., a California corporation (“YS US”) (“B2B Orders”).

For purposes of this Payment Policy, the “Applicable Seller” means YS Japan for Online Checkout Orders and YS US for B2B Orders.

CURRENCY

All prices displayed on the Site are stated in United States Dollars (USD) unless otherwise indicated.

For B2B Orders, the applicable price, currency, and payment terms will be stated in the approved quotation, invoice, or account-specific terms.

ONLINE CHECKOUT PAYMENT METHODS

For Online Checkout Orders, we accept the payment methods displayed at checkout.

Available payment methods may vary depending on your device, location, payment provider, or checkout configuration.

The payment options displayed at checkout are the payment methods available for your order.

PAYMENT AUTHORIZATION AND ORDER ACCEPTANCE

Submitting an order does not mean that the order has been finally accepted.

An Order Confirmation email acknowledges that we have received your order but does not constitute final acceptance of the order.

Because product availability may need to be confirmed after an order is submitted, particularly for large or bulk orders, an Online Checkout Order is finally accepted only after product availability has been verified and YS Japan issues a Shipping Confirmation email.

Depending on the payment method and applicable payment settings, payment may be authorized or charged when you submit your order.

If an Online Checkout Order is not accepted or is canceled in accordance with our Terms of Service, we will release any applicable payment authorization or refund any amount charged, as appropriate, in accordance with our Refund Policy.

SALES TAX

For Online Checkout Orders, applicable sales, use, or similar taxes are calculated based on the shipping destination and applicable state and local tax requirements and are displayed at checkout before you submit your order.

For B2B Orders, applicable taxes will be reflected in the approved quotation, invoice, or account-specific terms where applicable.

SHIPPING CHARGES

For Online Checkout Orders, applicable shipping charges are calculated and displayed at checkout before you submit your order.

For B2B Orders, applicable shipping charges and other agreed charges will be stated in the applicable quotation, invoice, or account-specific terms before the order is accepted.

For additional information regarding shipping methods, delivery estimates, and geographic restrictions, please review our Shipping Policy.

IMPORT DUTIES AND CUSTOMS CHARGES

Customers will not be separately charged import duties, customs charges, or import handling fees after purchase for costs incurred in bringing products into the United States.

Any such import-related costs are borne by YS Japan and/or YS US, as applicable.

NO UNDISCLOSED FEES

We do not impose additional surcharges, handling fees, or other charges that have not been disclosed to you before your order is accepted.

For Online Checkout Orders, the applicable product price, taxes, and shipping charges are displayed before you submit your order.

For B2B Orders, applicable charges are stated in the approved quotation, invoice, or account-specific terms.

B2B CHEF ACCOUNT / INVOICE / ACH PAYMENTS

Approved professional chef and B2B accounts may be eligible to place orders by invoice and pay by ACH.

B2B Orders, invoicing, ACH payment coordination, and related customer support are handled by YS US in the United States.

Payment terms for B2B Orders are those stated in the applicable approved quotation, invoice, or account-specific terms.

If you are a professional chef, restaurant, or food business and would like to request B2B account access, please apply through our Pro Chef Access page or contact our U.S. customer support team.

FAILED OR UNPAID PAYMENTS

If a payment is declined, reversed, returned, or otherwise not successfully completed, the Applicable Seller may place the affected order on hold and may request another valid payment method before accepting or fulfilling the order.

For B2B Orders, failure to make payment in accordance with the applicable invoice or account-specific payment terms may result in the affected order or account being placed on hold until the outstanding payment issue is resolved.

PAYMENT SECURITY

Payment card information for Online Checkout Orders is processed through Shopify’s secure checkout and applicable payment service providers.

We do not store full payment card numbers.

Please do not send complete credit card information to us by email or through general customer service messages.

REFUNDS

If a payment has been collected for an order or item that we are unable to fulfill, the applicable amount will be refunded in accordance with our Refund Policy and applicable law.

Approved refunds for Online Checkout Orders are generally returned to the original payment method.

B2B refunds or account adjustments will be handled in accordance with the applicable invoice, account terms, and circumstances of the order.

Processing times for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

If you do not recognize a charge or believe there is a billing error, please contact us before disputing the charge with your bank or card issuer. We may be able to resolve billing questions more quickly and directly.

CHANGES TO THIS PAYMENT POLICY

We may update this Payment Policy from time to time to reflect changes in payment methods, payment providers, applicable law, or our business operations.

When we update this Payment Policy, we will revise the “Effective Date” and “Last updated” date at the top of this page.

Where required by applicable law, we will provide additional notice of material changes.

CONTACT US

If you have questions regarding a payment, charge, invoice, or ACH transaction, please contact us using the appropriate contact below.

U.S. Customer Support and B2B Correspondence

Ys and Partners, Inc.
5151 California Avenue, Suite 100
Irvine, CA 92617
United States
Phone: +1 (949) 263-1600
Email: contact@thehouseofumami.com

Ys and Partners Japan Co., Ltd.
TORANOMON ALCEA TOWER 3F
2-2-3 Toranomon, Minato-ku
Tokyo 105-0001, Japan
Email: contact@ysandpartners.com