FAQ
Frequently asked questions and answers about our products and services.
Shipping costs are calculated based on your order’s weight, size, and distance from our warehouse. You can see the exact shipping cost before completing your order. For full details, see our Shipping Policy.
Specific delivery dates or shipping methods cannot be selected. Orders are processed and shipped Monday through Friday (excluding holidays) as quickly as possible. Standard U.S. shipping usually takes 5–7 business days from the day it ships. See our Shipping Policy.
Shipping cost from Japan to the U.S. is included in the product price. Shipping within the U.S. will be calculated at checkout based on your shipping address.
Currently, The House of Umami only ships within the continental United States. We do not ship to Guam, Alaska, or the U.S. Virgin Islands. For questions regarding international shipping or restricted areas, contact us here. See our Shipping Policy.
Once an order is placed, it cannot be changed. Please double-check your shipping address and order details before completing your purchase. For questions, contact us here. See our Shipping Policy.
Once your order ships, you will receive a shipping confirmation email with a tracking number. It may take 24–48 hours for tracking information to update. For questions, contact us here.
Creating an account is required to make a purchase on The House of Umami.
- For Home Chef orders, please create an account here: Account Page
- For Pro Chef orders, please create an account here: Account Page
You can place orders as long as items are in stock. For large or bulk orders, please contact us to confirm availability and arrangements: Contact Us
Gift wrapping is not currently available, but we are preparing this service and it will be offered soon.
We accept major credit cards (Visa, MasterCard, American Express, JCB, Discover, Diners). Available payment options are shown before completing your purchase. See our Payment Policy.
Enter your coupon code in the designated field at checkout. The discount will be applied automatically.
Orders can only be canceled if they have not yet been processed. Contact our support immediately for assistance. See Refund Policy.
Contact our support with your order number. We will track it and provide assistance.
You can reach support through our contact page here.
We do not accept returns or exchanges, except for products that are damaged during shipping, defective, or incorrectly shipped. If you encounter any of these issues, please contact us within 7 days of receiving your order. For detailed instructions on how to request a refund or replacement, please see our Refund Policy.
Each product’s page lists its shelf life and storage instructions. Generally, store items in a cool, dry place away from sunlight. Once opened, please consume the product as soon as possible for the best quality.
Still Need Assistance?
If you're still unsure about any of our services and products, send us a message via the form on our contact page.